Shipping & Returns Policy

Shipping Policy

Processing Times

Orders are typically processed within 1–3 business days following receipt of payment.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

Processing times may vary during peak periods, public holidays, or due to circumstances outside our control.

Shipping Methods

Our products are shipped via trusted courier and freight partners throughout Australia.

Delivery timeframes will vary depending on your location, product availability, and courier schedules.

Estimated delivery times are provided as a guide only and are not guaranteed.

Delivery Requirements

Customers are responsible for ensuring that:

• Delivery details are accurate and complete.

• The delivery location is accessible for courier services.

• Someone is available to receive the delivery where required.

Additional delivery charges may apply if re-delivery is required due to incorrect information or failed delivery attempts.

Inspection Upon Delivery

Customers should inspect all products immediately upon delivery.

If any item arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery and provide supporting photographs where possible.

Failure to report delivery issues within a reasonable timeframe may affect our ability to investigate courier-related claims.

Shipping Costs

Shipping charges are calculated at checkout or quoted separately depending on the size, weight, and delivery location of your order.

Any applicable shipping fees will be clearly communicated before purchase.

Returns Policy

Change of Mind Returns

We offer a 14-day return period for eligible change-of-mind purchases.

To qualify for a return:

• The return request must be submitted within 14 days of receiving the product.

• The product must be unused, uninstalled, and in original condition.

• The product must be returned in its original packaging, including all accessories, manuals, and components.

• Proof of purchase must be provided.

For hygiene, safety, and quality assurance reasons, we cannot accept returns of products that have been installed, connected, used, damaged after delivery, or altered in any way.

Return Approval

All returns must be approved by us before being shipped back.

To request a return, please contact our customer service team with:

• Your order number

• Proof of purchase

• Reason for return

• Photographs if applicable

Unauthorised returns may be refused.

Return Shipping Costs

Unless the product is faulty, damaged, or supplied incorrectly, customers are responsible for all return shipping costs.

Original shipping charges are non-refundable.

We recommend using a tracked and insured shipping service when returning products.

Refunds

Once the returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 5–10 business days.

We reserve the right to deduct any reduction in value resulting from handling beyond what is reasonably necessary to inspect the product.

Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, or not as ordered, please contact us as soon as possible.

Where required under Australian Consumer Law, we will provide an appropriate remedy which may include:

• Repair

• Replacement

• Refund

The remedy provided will depend on the nature of the issue and your rights under Australian Consumer Law.

Australian Consumer Law

Nothing in this Shipping & Returns Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

For all shipping, return, and warranty enquiries, please contact:

Avore Interiorse
Email: INSERT
Phone: 0425225643
Address: INSERT