Privacy Policy

1. Introduction

Avore Interiors ("we", "our", "us") is committed to protecting your privacy and handling your personal information in an open and transparent manner.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, purchase our products, interact with our customer support team, use any associated mobile applications, or otherwise engage with our services.

We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and any other applicable Australian privacy laws.

2. What Personal Information We Collect

We may collect personal information including:

Full name
Email address
Telephone number
Billing and delivery address
Payment and transaction information
Product warranty registration details
Customer service enquiries and correspondence
Marketing preferences
Website usage information
Device and browser information
IP address and location information

Where applicable, we may also collect information relating to the use of connected smart toilet features, mobile applications, voice control functions, or other smart-home integrations.

3. How We Collect Personal Information

We collect personal information when you:

Purchase products from us
Submit enquiries through our website
Register product warranties
Contact customer support
Subscribe to marketing communications
Use our website
Use our mobile applications or connected product features
Participate in promotions, surveys, or competitions

We may also collect information through cookies, analytics services, and similar technologies.

4. Why We Collect Personal Information

We collect personal information to:

Process and fulfil orders
Deliver products and services
Manage warranties and product support
Respond to customer enquiries
Improve our products and services
Administer website functionality
Conduct business operations
Comply with legal obligations
Detect and prevent fraud
Send marketing communications where permitted by law

5. Smart Products and Connected Services

Some of our products may include smart functionality such as:

Mobile application connectivity
Voice activation features
Bluetooth or wireless communication
Remote operation functionality
Diagnostic and maintenance monitoring

Where such features are provided, we may collect technical information necessary for the operation, maintenance, security, and improvement of those services.

We do not intentionally collect sensitive personal information through the operation of our smart toilet products.

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

Improve website performance
Understand visitor behaviour
Enhance user experience
Measure marketing effectiveness
Maintain website security

You may adjust your browser settings to refuse cookies, although some website functions may not operate correctly.

7. Disclosure of Personal Information

We may disclose personal information to:

Payment processors
Shipping and logistics providers
Customer support providers
Marketing and communications service providers
Information technology and hosting providers
Professional advisers
Government authorities where required by law

We take reasonable steps to ensure that third parties handle personal information securely and in accordance with applicable privacy laws.

8. Overseas Disclosure

Some service providers may store or process information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to ensure that the recipient handles the information in a manner consistent with Australian privacy requirements.

9. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures may include:

Secure servers
Access controls
Password protection
Encryption technologies
Staff confidentiality obligations
Secure payment processing systems

While we take reasonable precautions, no method of transmission or storage can be guaranteed as completely secure.

10. Direct Marketing

We may send promotional communications regarding products, services, offers, and updates.

You may opt out of receiving marketing communications at any time by:

Clicking the unsubscribe link in emails
Contacting us directly
Updating your communication preferences

11. Access and Correction

You may request access to the personal information we hold about you.

You may also request correction of inaccurate, incomplete, or outdated information.

Requests should be directed to the contact details provided below.

12. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

When information is no longer required, it will be securely destroyed or de-identified where appropriate.

13. Children's Privacy

Our products and services are not directed toward children under the age of 18.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website with an updated effective date.

We encourage users to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact:

Privacy Officer
Avore Interiors
[Business Address] INSERT
Email: INSERT
Phone: 0425225643

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: https://www.oaic.gov.au
Phone: 1300 363 992